When will payment be taken? Payment will be taken as you place the order.
What payment methods can I use? We accept Visa, Mastercard, Maestro, AMEX, SagePay, ApplePay, GooglePay.
Can I pay using Paypal? Unfortunately not – humble apologies.
Do you ship to me? All items on our store can be sent to addresses in the UK, the USA, and Europe. If you have any questions about deliveries, then don’t hesitate to drop us an email at shop@dishoom.com
Will I have to pay customs charges? If we are delivering your items internationally and custom charges apply, then you will need to settle these charges. Unfortunately, your order won’t arrive until they are sorted.
When will my order be sent out? Orders will be sent out on the same day if the order is made before 1pm.
Is the shipping tracked? All orders are tracked and you will receive an email from the courier service confirming dispatch which will provide you with a unique tracking number.
What if I don’t receive a confirmation email? Please contact us on shop@dishoom.com
What if my order doesn’t arrive? Please contact us on shop@dishoom.com and quote the order number from your confirmation email. We’ll look into it straight away.
My order was damaged, what should I do? Please take pictures of your parcel as it arrived, including any packaging and close-ups of the damage. Please do then send these to us on shop@dishoom.com and let us know the date your order arrived.
Can I change my delivery address? Yes – but only up until the payment has been completed. Once payment has been taken, we aren’t able to change a delivery address.
Can I return or exchange the products I received? Unfortunately, we can’t offer exchanges, but you have the option of returning your order within fourteen days of receiving it if you’re unhappy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund and likewise if the order has obvious signs of use. We’d also need to ask for you to send a receipt or proof of purchase with any refund request.
Shipping To return your product, you should mail your product to: Haul + Store, Unit 17 Admiralty Way, Camberley, GU15 3DT. Unfortunately, we won’t be able to pay for the return shipping costs.
Can I send my order as a gift? You’re very welcome to enter a different shipping address to the billing address, but unfortunately there is no gift-wrapping service, and we aren’t able to add a gift message. Humble apologies.
How do I contact you? You can email us on shop@dishoom.com
