Unfortunately, we can’t offer exchanges, but you have the option of returning your order within fourteen days of receiving it if you’re unhappy. Please email us at store@dishoom.com with the subject line ‘Returns request’ and include your order confirmation number in the body of the email. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund and likewise if your order has obvious signs of use. We’d also need to ask for you to send a receipt or proof of purchase with any refund request. Please note we cannot accept returns for any of our fresh food products or meal kits.
Once we’ve received your return (and are happy that the order is still in lovely condition!) your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note, it might take a couple of days for your refund to land in your account. If it’s been a few days, then we’d recommend contacting your bank. If you still don’t have any luck, then do contact us at store@dishoom.com.
If your order doesn’t arrive or arrives damaged, please contact us on store@dishoom.com and quote the order number from your confirmation email. We’ll look into it straight away.
If your order arrives damaged, please take pictures of the order as it arrived, including any packaging and close ups of the damage. Please do then send these to us on store@dishoom.com and let us know the date the order arrived.
